Refund policy
Your Bare Beauty — Return & Refund Policy
At Your Bare Beauty, we want you to feel confident and beautiful with every purchase. We carefully select our products with quality, affordability, and your experience in mind. If something isn't right with your order, we're here to help.
30-Day Return Policy
We offer a 30-day return policy on eligible items, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused, unopened, and in the same condition in which you received it
- In its original packaging with any tags, seals, or protective packaging intact
- Accompanied by your receipt or proof of purchase
For health, hygiene, and safety reasons, cosmetics, skincare, personal-care products, and other beauty products that have been opened, used, tested, or had their protective seal removed cannot be returned.
To request a return, please contact our customer care team at yourbarebeauty@jaxx31.com before sending your item back.
If your return is approved, we'll provide you with return instructions, including where your item should be sent. When applicable, we'll also provide information regarding your return shipping label.
Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
Have a question? We're happy to help at yourbarebeauty@jaxx31.com.
Damaged, Defective or Incorrect Items
We want every Your Bare Beauty order to arrive just as beautifully as expected.
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at yourbarebeauty@jaxx31.com.
Please include your order number and clear photos of the item and packaging so our team can review the issue and work toward making it right.
Non-Returnable Items
For the health and safety of our customers, certain products cannot be returned once opened or used. These include cosmetics, makeup, skincare, personal-care products, and other beauty products where the original seal or protective packaging has been removed.
We also cannot accept returns for:
- Gift cards
- Final-sale items
- Personalized or custom products
- Products that have been used, altered, damaged after delivery, or are missing their original packaging
If you're unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
We currently handle exchanges by return and repurchase.
If you would like a different eligible product, shade, or variation, please contact us to request a return. Once your return has been accepted, you can place a new order for the item you would prefer.
Refunds
Once we receive and inspect an eligible return, we'll notify you and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at yourbarebeauty@jaxx31.com.
Our Promise to You ♡
At Your Bare Beauty, we believe beauty is already within you—our products are simply here to enhance it. Your trust and satisfaction matter to us, and we'll always do our best to make your shopping experience feel as beautiful as you are.
Questions or concerns?
Contact us at yourbarebeauty@jaxx31.com